Privacy Policy

Effective Date: 11.02.26

This Privacy Policy explains how Frinje (“we”, “us”, or “our”) collects, uses, and protects your personal data when you visit our website or purchase from us.

We are committed to safeguarding your privacy and handling your personal data in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number

Order & Account Information

  • Billing address
  • Delivery address
  • Order details
  • Purchase history
  • Customer service communications

Payment Information

Payments are processed securely by third-party payment providers. We do not store full card details on our servers.

Technical & Usage Data

When you browse our website, we may automatically collect:

  • IP address
  • Device type and browser information
  • Pages visited and time spent on site
  • Referral sources
  • Interaction data (e.g. clicks, scroll behaviour)

This information is collected using cookies and tracking technologies.

2. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders
  • Arrange delivery within South Yorkshire
  • Manage returns and refunds
  • Provide customer support
  • Improve our website, products, and services
  • Send marketing communications (where you have opted in)
  • Measure advertising performance
  • Prevent fraud and protect our business
  • Comply with legal and regulatory obligations

We only process your personal data where we have a lawful basis to do so, such as fulfilling a contract, complying with legal obligations, or where you have provided consent.

3. Cookies & Advertising

Our website uses cookies and similar technologies to improve functionality and analyse performance.

These may include:

  • Analytics Cookies (e.g. Google Analytics) to understand how visitors use our website
  • Advertising & Retargeting Cookies (e.g. Google Ads, Meta/Facebook Pixel) to measure campaign performance and display relevant adverts
  • Functional Cookies to remember your preferences and improve usability

Where required, we request your consent before placing non-essential cookies. You can manage cookie preferences through your browser settings.

4. Third-Party Services

We work with trusted third-party providers to operate our business. These may include:

  • Payment processors
  • Delivery providers
  • Website hosting providers
  • Email marketing platforms
  • Analytics and advertising platforms

These providers only process personal data as necessary to provide their services and in accordance with applicable data protection laws.

We do not sell your personal data to third parties.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data, including secure hosting environments and encrypted payment processing.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil customer orders
  • Provide after-sales support
  • Meet legal, tax, and accounting requirements
  • Resolve disputes
  • Enforce our agreements

When data is no longer required, it is securely deleted or anonymised.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Object to or restrict processing
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at:

info@frinje.co.uk

8. Marketing Communications

If you opt in to receive marketing emails from Frinje, we may send you product updates, offers, and news.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

9. International Data Transfers

Some of our service providers (such as analytics or advertising platforms) may process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or transfers to countries recognised as providing adequate protection.

10. Data Breaches

In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and inform affected individuals where legally required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Frinje
10 Creswick Greave
Sheffield
South Yorkshire
S35 8NJ

Email: info@frinje.co.uk